Swoop Broadband Network Incidents

#495 – Unplanned Outage - Redtrain Connections - Mernda, Whittlesea, South Morang

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Type Unscheduled
Start (AEST/AEDT) 2021-05-16 01:00:00
End (AEST/AEDT) No ETR

Description & Updates

Posted Description
2021-05-16 12:24:39 Swoop Broadband has been advised of an outage affecting Redtrain connections in Mernda, Whittlesea, and South Morang. Internet services have been offline since 1am. Though Redtrain has advised they've got a technician investigating, there is no current ETR.
2021-05-16 17:25:40 Redtrain has identified an issue with their 3rd party backhaul provider. They're working on a resolution but have not yet provided an ETR. Further updates will be provided as they become available. Swoop Broadband apologises for this inconvenience.

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